Mobile / App
This policy explains exactly what information wing88 collects when you access the lobby, make a payment through FPX, DuitNow or Boost, and interact with your account. We keep it straight — no hidden clauses, no vague promises — so you know precisely where your data goes and who can see it.
When you open an account with wing88, we collect the information needed to run that account — your registered contact details, login activity and transaction records. Payment interactions through FPX, DuitNow or Boost generate transaction references that we retain in line with standard financial record-keeping practice. We do not sell your personal details to third parties for marketing purposes. Cookies and session tokens are used to keep you logged in and to remember your lobby position across devices, whether you are on a phone browser or returning on desktop. Your data is stored on servers with access controls limiting who can view account-level records. We retain account data for as long as your account remains active and for a further period required by applicable regulations in the regions where we operate. Where local law and eligible regions require specific retention or deletion timelines, those requirements take precedence over our standard schedule. If you have questions about how a specific data category is handled — for example, wallet verification records linked to a DuitNow or Bank Transfer transaction — you can raise them through the contact paths listed in the support section below. Availability of specific data-handling arrangements depends on local law and eligible regions.
Not every interaction you have online falls under this policy. Understanding the boundary helps you know where to direct a query — to us, or to the third-party service involved.
Login sessions, account settings, wallet balance views and transaction history within wing88 are all covered. Any data generated when you browse the lobby, open a game room or update your account details sits inside the scope of this policy.
When you initiate a payment through FPX, DuitNow or Bank Transfer, the data we hold is your transaction reference and status. The payment provider's own privacy terms govern what that provider records on their end — we do not control those records.
Game session data — including rounds played and outcomes recorded in your history — is covered by this policy. Game content itself is delivered by studios such as Pragmatic Play, Spadegaming and JDB; their servers handle game logic, but the account record of your session belongs to us.
Links from our pages to external services — such as a payment gateway login page or an affiliate partner site — fall outside this policy once you leave our domain. We are not responsible for how those external sites collect or use your data.
You have real, practical options when it comes to the data we hold. Reviewing your account transaction history is the starting point — log in and open the account dashboard to see every deposit and withdrawal record associated with your wallet, including FPX and DuitNow entries. If a detail is wrong — a registered email address, a contact number — you can request a correction through the support channel. We will verify your identity before making changes to sensitive fields. For broader queries about what data we hold on your account, submit a written request and we will respond with a summary of the categories on file. Where local law in eligible regions grants you the right to request deletion of certain data, we will process that request within the timeframe required by applicable regulation. We do not charge a fee to handle standard data queries.
Log in to your account dashboard to see your full transaction history, session log and registered contact details. The records shown there reflect everything we currently hold for your account.
If your registered email or contact number is outdated or incorrect, raise a correction request via live chat or email support. Identity verification is required before we update any sensitive field.
Send a written query through the email support path and we will return a plain summary of the data categories associated with your account — no jargon, no legal deflection.
Where local law and eligible regions permit, you may request deletion of your personal data. Submit the request in writing and we will confirm the categories we can action and any regulatory retention obligations that apply.
Privacy queries are handled through the same support paths as account help. Whether you want to flag a data concern, ask about a specific record or request a correction, these are the routes to reach us. Response times depend on query complexity; straightforward corrections are typically handled faster than deletion requests that require regulatory review.
Open the chat widget from any page in the lobby. State that your query is about account data or this privacy policy so the team can route it to the right person without delay.
Send your query to our support email address listed in the Contact section of your account dashboard. Include your registered email and a brief description of the data topic so we can locate your account record quickly.
For self-service record checks, log in and head to the account settings panel. Transaction history, registered details and recent session activity are all visible there without needing to contact the team.
We apply access controls, session management and standard encryption practices to protect account records. Here is a plain breakdown of the four areas that matter most to your privacy on wing88.
We use cookies to keep your login session active and to remember your lobby position between visits. You can clear cookies through your browser settings at any time; doing so will log you out of your current session. We do not use cookies to serve third-party advertising on our pages.
Access to your account data is protected by your login credentials. Our systems flag unusual login patterns for review. If you notice an access event you do not recognise, report it immediately through live chat so we can investigate and secure your account.
We keep active account records for as long as your account is open. After account closure, we retain records for the period required by applicable regulations in the eligible regions where we operate. Records tied to FPX or Bank Transfer transactions follow the financial retention period relevant to those payment types.
If you believe any part of this policy has been applied incorrectly to your account, contact us in writing via the email path in your dashboard. We will review the specific record in question and respond with our findings before taking any action.
These are the questions we hear most often about how we handle account data, what your rights are and how to get in touch if something does not look right.
We do not sell your personal data. We share data only where required by applicable law or where a payment processor — such as FPX or DuitNow — needs a transaction reference to complete your request. Each payment provider operates under their own privacy terms for the data they handle on their end.
Log in to your account and open the dashboard. Your transaction history, registered contact details and recent session activity are all visible there. For a broader summary of every data category we hold, submit a written request through email support and we will respond with a plain account-level breakdown.
Where local law and eligible regions permit deletion requests, yes. Submit the request in writing through the email path listed in your account dashboard. We will confirm which categories we can delete and flag any records we are required to retain under applicable financial or regulatory rules before processing.
Wing88 retains the transaction reference and status linked to your account. The payment provider — your bank or DuitNow network — handles the actual payment flow under their own privacy policy. We do not store your full banking credentials; only the outcome reference lands in your wing88 account record.
Raise a correction request through live chat or email support. Include your current registered details so we can locate your account. We will verify your identity before updating sensitive fields like your registered email or contact number. The corrected detail will then appear in your account dashboard after the change is confirmed.
We use session cookies to keep you logged in and to remember your lobby position between visits. You can clear or block cookies through your browser settings at any time. Blocking cookies will log you out of your current session and may affect how your account displays on return visits. We do not use cookies to serve external advertising.